Q. How do you ship your orders?
A. We ship certain heavy items such as treadmills, dumbbells etc. by ground couriers while other light items are shipped by air. We deliver most of our orders through our own delivery service – S Trade Nutrition, or through courier partners such as Bluedart and FedEx. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.
Q. Do you ship to international locations?
A. We currently ship only within India and do not ship to any international location.
Q. How much time does it take for an order to be delivered?
A. We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
Q. How can I track my order?
A. As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website www.stradenutrition.com. Online tracking usually goes live within 24-48 business hours post shipping.
Q. How long do you take to dispatch an order?
A. The duration of dispatching an order depends on the type of order you have placed. Types of order are :
In-stock items (Items that we stock in our 4 warehouses across India : Gurgaon, Mumbai, Bangalore and Delhi): These items are dispatched the same or the next day of order placement.
JIT Items (Just-in-time Items) : These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.
Drop-ship Items : These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.
We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.
At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.
