Return & Refund Policy :-

  • Please make a video while opening the Packaging as a supporting proof.
  • Once the product seal is broken, we do not accept return/replacement for the product.
  • Do not break the seal of the product if you have any doubts/questions about the authenticity.
  • Any damage / defect which are not covered under the manufacturer’s warranty
  • Send a picture of the item to stradenutrition {@} gmail.com with the subject line “EXCHANGE” within 7 days of receiving the product. Please also ensure that we should receive the product back within 10 days of sending us the request, otherwise the product will be ineligible for exchange.
  • What should I do if I receive a Damaged item, wrong product or missing units in my order ?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care at stradenuterition@gmail.com or WhatsApp us on +91- 901 608 9863 (10 am to 6 pm business days). Once you raise the concern we will investigate for same you will get revert in 24-48 hrs. If we need we might raise the concern to brand or importer and in those situations, we need to wait for the revert from same. Once the investigation is over if we arrange a reverse pickup then below will be the process 

1. Our courier partner will take 1-2 working days to pick up the product/item from you, 
2. As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse. 
3. Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you. 
4. On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product). 
5. In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.
  • What should I do when I receive courier damaged product/item ?
We recommend you not to accept the product/item from the courier boy and kindly take images (or videos) of the same and share with us at stradenuterition@gmail.com or WhatsApp us on +91- 901 608 9863 (10 am to 6 pm business days). It will help us to raise the concern with the respective courier partner.

Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.
  • Is there a category specific policy for returns ?
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Fitness Equipment: There is no return policy for any product unless it is damaged in transit.

The following shall NOT be eligible for return or replacement:

1. Damages due to misuse of the product
2. Incidental damage due to malfunctioning of product
3. Any consumable item which has been used or installed
4. Products with tampered or missing serial / UPC numbers

Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

Some special rules for promotional offers may override. In case of any queries, please write to our customer care on stradenuterition@gmail.com or call us on +91 9016089863 (10 am to 6 pm business days).

Cancellation Policy :-

S Trade Nutrition believes in helping its customers as far as possible, and therefore, has a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of placing an order either by email or by phone during working hours.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • Cancellation Policy is not applicable for products sold under special offers during festive season / special occasion or stock clearance sale etc..
  • S Trade Nutrition does not accept cancellation requests for perishable items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

Privacy Policy :-

Please read these Terms and Conditions before using this Site.

Your use of the stradenutrition.com website constitutes Your agreement to be bound by these Terms and Conditions. If You do not agree to these terms, please do not access or use this Site. “Content” refers to all the materials, documents, images, graphics, logos, design, audio, video and any other information provided from or on our Website, including trademarks, service marks and logos. We may, at any time change the Site and these Terms and Conditions. Your use of the Site following any such change constitutes Your acceptance of the change. For this reason, we encourage You to review these Terms and Conditions whenever You use the Site.

“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.”

Links to Third Party Sites: This Site may contain links to sites owned or operated by third parties. Such links are provided for Your reference only and we do not control such sites and we are not responsible for their content. We reserve the right to terminate a link to a third party site at any time and the fact that we provide a link does not mean that we endorse, authorize or sponsor that site.

You shall not use the Website for any of the following purposes:

  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorised access to other computer / network systems.
  • Interfering with any other person’s use or enjoyment of the Website.
  • Interfering or disrupting networks or websites connected to the Website.
  • Breaching any applicable laws.

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